The iPhone White Screen of Death rarely lives up to its name. The steps explained in this article can often fix it (and can fix an iPad or iPod touch, too. Check out the end of the article for more info).
The Causes of the iPhone White Screen
An iPhone White Screen can be caused by a number of things, but the two most common culprits are:
Failed software update or jailbreak — When you try to update the iPhone’s operating system and the update fails, sometimes you’ll see the white screen. This is even more common when trying to jailbreak your iPhone and the jailbreak fails. Hardware problem — If software isn’t the culprit, the other most common cause of the white screen is the cable that connects the iPhone’s motherboard to its screen coming loose or breaking. In some cases, this is simply the result of a hardware failure over time. In others, the connector comes loose after the phone has been dropped too often.
Whatever the cause of the iPhone White Screen of Death on your phone, try these steps to fix it.
Try the Triple-Finger Tap First
This won’t solve the problem in most cases, but there’s a small chance that you don’t have a White Screen of Death at all. Instead, you may have accidentally turned on screen magnification. If so, you may be zoomed super close in on something white, making it look like a white screen. In that case, normal taps won’t help you. To fix magnification, hold three fingers together and then use them to double-tap the screen. If your screen is magnified, this will bring it back to the normal view. Turn off magnification in Settings > General > Accessibility > Zoom > Off.
Hard Reset the iPhone
Often the best step to fix any iPhone problem is to restart the iPhone. In this case, you need a slightly more powerful restart called a hard reset. This is like a restart but it doesn’t require you to be able to see or touch anything on your screen—which is key if you’ve got a white screen that won’t respond to taps. It also clears more of the iPhone’s memory (don’t worry, you won’t lose your data). To perform a hard reset on any iPhone model from the original through the iPhone 7: Because the iPhone 8 has different technology in its Home button, and because the iPhone X, XS, and XR don’t have a Home button at all, the hard reset process is a little different. On those models:
Hold Down Home + Volume up + Power
If a hard reset didn’t do the trick, there’s another combination of buttons that works for many people: Obviously this only works with iPhone models that have a Home button. It probably does not work with the iPhone 8, X, XS, and XR and may not work with the 7. No word yet if there’s an equivalent to this option on those models.
Try Recovery Mode and Restore From Backup
If none of these options worked, your next step is to try putting the iPhone into Recovery Mode. Recovery Mode is a powerful tool for getting around whatever software problems you may be having. It will let you reinstall the iOS and restore backed-up data onto the iPhone. To use it, you’ll need a computer with iTunes installed on it and then to follow these steps:
Try DFU Mode
Device Firmware Update (DFU) Mode is even more powerful than Recovery Mode. It lets you turn on the iPhone but prevents it from starting up the operating system, so you can make changes to the operating system itself. This is more complex and tricker, but it’s worth trying if nothing else has worked. To put your phone into DFU Mode:
iPhone XR, XS, X and 8 — Hold down the Side button while you plug the syncing cable into the computer.iPhone 7 series — Press and hold the volume down while plugging the phone into the computer.iPhone 6S and earlier — Press and hold the Home button and connect the cable to the computer.
If None of This Works, Try Apple
If you’ve tried all of these steps and still have the problem, you’ve likely got an issue that you can’t fix. You should contact Apple to make an appointment at your local Apple Store for support.
iPhone 7 and up — Hold down the Side button and Volume Down button at the same time.iPhone 6S and earlier — Hold down the sleep/power button and the Home button at the same time.
Fixing an iPod Touch or iPad White Screen
This article is about fixing an iPhone White Screen, but the iPod touch and iPad can have the same problem. Luckily, the solutions for an iPad or iPod touch White Screen are the same. All three devices share many of the same hardware components and run the same operating system, so everything mentioned in this article can help fix an iPad or iPod touch white screen, too.
