Identifying and fixing the Error Code 1060 problem involves troubleshooting the internet connection to your streaming device. To attempt these fixes, you will need access to your streaming device and your home network equipment like the modem and router.
Does Your Network Support Streaming?
If you’re at home and have your own high speed internet connection, then it probably supports streaming. The main exception is if you have an improperly configured router with quality of service (QoS) settings that are limiting the bandwidth that’s available to your streaming device. You can fix that type of problem by removing the restriction, or resetting the router to default factory settings. If you can’t use a wired connection, then try moving your wireless router or your streaming device to achieve a stronger connection. Remove any obstructions you can, and try placing both devices up high where there will be less interference.
Is Your Device Actually Connected to the Internet?
Most video game consoles, and some dedicated streaming devices, provide you with a built-in tool that can test the internet connection. It will typically be located in the general Settings menu, the Network menu, or a Network Settings menu. If your device has a dedicated connectivity test, then you should run it and check the results. It will typically show if you aren’t connected to the internet, or if the connection is too limited or restricted to allow streaming. If the test shows that you aren’t connected, restarting the device and your network hardware may fix the problem. You may also have to move your device or your router to improve your Wi-Fi connection, or switch to a wired Ethernet connection if possible. If your streaming device doesn’t provide a built-in connectivity test, you can check your connection by opening any other app that requires an internet connection. The app will either connect, indicating that you have a connection, or fail to connect, indicating that your device probably has a connectivity issue.
Standard definition video: at least 1 MB/sHigh definition content: at least 5 MB/s
How to Restart Your Device and Home Network
To restart your equipment, you will typically have to power everything down and then unplug everything from power. If you’re streaming on a computer or laptop, simply shutting down and restarting will usually do the trick, while some streaming devices lack a power button and have to be unplugged. Network hardware can usually be turned off with a power switch or button, but you still have to unplug it. Once everything has been powered down and unplugged, you will have to wait a while before plugging it all back in. Some devices only take 10 to 20 seconds, while others have to remain unplugged for a minute or so. After you have restarted your device and home network, and everything is connected back up, you can check to see if the 1060 error code is still present.
Ways to Improve Your Internet Connection
There are a lot of things you can do to improve your internet connection. If your streaming device is connected to a Wi-Fi network, the signal may be too weak to stream. In that case, you’ll want to make sure that your streaming device has the strongest connection possible by rearranging the position of the streaming device, the router, and any movable obstructions. In addition to obstructions and pure distance between the streaming device and the router, interference from other wireless devices, interference from other wireless networks, and congestion from other bandwidth-hungry devices can also cause this problem. Try to move or remove devices that cause interference, switch to a wireless channel that isn’t congested, or use a wired Ethernet connection. If possible, you may want to try connecting your streaming device directly to your modem with a physical Ethernet cable. This configuration won’t be viable as a permanent solution, but it will provide some valuable information. If you are able to stream without seeing the 1060 error code, then you’ll know your internet connection isn’t at fault, and it’s either a weak signal, poorly configured router, or some other related issue.
